Legal
Terms of Service
Last updated June 2026. The plain-language version of how we work together.
Estimates & pricing
Flat-rate quotes are provided after a walkthrough — in person or by photos and a short call — and are confirmed in writing before the first visit. A confirmed rate holds unless the scope changes: a renovation, a new pet, a change in frequency, or additional rooms or tasks added to the plan. We do not change a confirmed rate because a single visit ran longer than expected.
Scheduling, access & cancellations
Recurring visits are booked on a set cadence and confirmed in advance. If you need to reschedule or cancel a visit, we ask for as much notice as possible — typically 24 hours — so your team's day can be re-routed. Repeated last-minute cancellations may affect the availability of a preferred recurring slot. For visits requiring building or unit access, accurate entry instructions are your responsibility to provide and keep current.
The satisfaction re-clean guarantee
If any item on the signed checklist was missed or you're not satisfied with part of a visit, tell us within 24 hours and we will return to re-clean the affected area at no charge. The guarantee covers the quality of completed work; it is not a refund of a completed, as-described visit, and it does not cover pre-existing damage, wear, or conditions outside the agreed scope.
Property, valuables & fragile items
Our teams are insured and take care with your home and belongings. We ask that cash, jewelry, and irreplaceable or sentimental items be secured before a visit, and that any surface, finish, or item needing special handling be noted in advance. In the rare event of accidental damage caused by our team, notify us within 48 hours so we can document and address it under our liability coverage.
Payment
Payment terms are set at booking and typically due at or shortly after each visit for recurring plans, or on completion for one-time services. Accepted payment methods are confirmed in your written quote. Recurring plans continue on the agreed cadence until you pause or cancel them.
Limitation of liability
To the extent permitted by law, our liability for any claim related to a service is limited to the cost of the service in question or, at our option, re-performing that service. We are not liable for indirect or consequential losses. Nothing in these terms limits any liability that cannot be limited under applicable law.
Contact us
Questions about these terms can go to or (608) 716-4141. This page was last updated June 2026.
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